/* Premium support concierge --------------------------------------------- */

.chatbot-widget {
  right: 22px;
  bottom: calc(22px + env(safe-area-inset-bottom));
  gap: 10px;
}

.chatbot-toggle {
  min-height: 52px;
  gap: 9px;
  padding: 0 19px;
  border: 1px solid rgba(13, 12, 11, 0.18);
  background: var(--gold);
  color: var(--black);
  box-shadow: 0 12px 34px rgba(13, 12, 11, 0.25);
  transition:
    transform 180ms ease,
    background-color 180ms ease,
    box-shadow 180ms ease;
}

.chatbot-toggle:hover {
  transform: translateY(-2px);
  background: #e2c22c;
  box-shadow: 0 16px 40px rgba(13, 12, 11, 0.3);
}

.chatbot-toggle svg {
  width: 19px;
  height: 19px;
  stroke-width: 2.2;
}

.chatbot-panel,
.landing-page .chatbot-panel {
  position: relative;
  overflow: hidden;
  width: min(400px, calc(100vw - 32px));
  height: min(620px, calc(100dvh - 96px));
  max-height: 620px;
  padding: 0 !important;
  border: 1px solid rgba(36, 32, 27, 0.16);
  border-radius: 20px;
  background: #faf7ef;
  box-shadow: 0 28px 80px rgba(13, 12, 11, 0.34);
}

.chatbot-panel[hidden] {
  display: none;
}

.chatbot-panel:not([hidden]) {
  display: grid;
  grid-template-rows: auto auto minmax(0, 1fr) auto auto;
  animation: chatbot-panel-enter 220ms cubic-bezier(0.22, 1, 0.36, 1) both;
}

.chatbot-header {
  min-height: 80px;
  align-items: center;
  gap: 8px;
  padding: 14px;
  border-bottom: 1px solid rgba(215, 182, 33, 0.24);
  background: var(--black);
}

.chatbot-identity {
  min-width: 0;
  flex: 1;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  grid-template-rows: auto auto;
  column-gap: 0;
  align-items: center;
}

.chatbot-header .chatbot-identity strong {
  min-width: 0;
  color: var(--white);
  font-size: 0.91rem;
  line-height: 1.2;
}

.chatbot-header .chatbot-identity > span {
  min-width: 0;
  overflow: hidden;
  color: rgba(246, 236, 208, 0.7);
  font-size: 0.69rem;
  line-height: 1.35;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chatbot-reset {
  min-height: 34px;
  align-self: center;
  padding: 0 8px;
  border-radius: 8px;
  color: rgba(255, 255, 255, 0.76);
  font-size: 0.7rem;
  letter-spacing: 0.01em;
  transition:
    background-color 160ms ease,
    color 160ms ease;
}

.chatbot-reset:hover {
  background: rgba(255, 255, 255, 0.09);
  color: var(--gold);
}

.chatbot-header .close-btn {
  flex: 0 0 auto;
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 9px;
  background: rgba(255, 255, 255, 0.06);
  transition:
    background-color 160ms ease,
    color 160ms ease;
}

.chatbot-header .close-btn:hover {
  background: rgba(255, 255, 255, 0.14);
  color: var(--gold);
}

.chatbot-header .close-btn svg {
  width: 17px;
  height: 17px;
}

.chatbot-messages {
  height: auto;
  min-height: 0;
  gap: 13px;
  padding: 20px 18px;
  background: #faf7ef;
  scroll-behavior: smooth;
  scrollbar-width: thin;
  scrollbar-color: rgba(36, 32, 27, 0.24) transparent;
}

.message {
  max-width: 86%;
  padding: 11px 13px;
  border-radius: 15px;
  font-size: 0.88rem;
  line-height: 1.5;
  animation: chatbot-message-enter 180ms ease both;
}

.bot-message {
  border: 1px solid rgba(36, 32, 27, 0.09);
  border-bottom-left-radius: 5px;
  background: var(--white);
  color: var(--ink);
  box-shadow: 0 5px 16px rgba(36, 32, 27, 0.05);
}

.user-message {
  border-bottom-right-radius: 5px;
  background: var(--black);
  color: var(--cream-soft);
  box-shadow: 0 5px 16px rgba(13, 12, 11, 0.13);
}

.bot-message.agent-message {
  border-color: rgba(210, 176, 25, 0.55);
  background: #fff9da;
}

.live-message-sender-label {
  align-self: flex-start;
  margin: -2px 0 -8px 5px;
  color: #746d61;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.01em;
}

.live-agent-typing {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  width: fit-content;
  color: #746d61;
  font-size: 0.75rem;
}

.live-agent-typing-dots {
  display: inline-flex;
  gap: 3px;
  align-items: center;
}

.live-agent-typing-dots i {
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: var(--gold-deep);
  animation: chatbot-typing-bounce 900ms ease-in-out infinite;
}

.live-agent-typing-dots i:nth-child(2) {
  animation-delay: 120ms;
}

.live-agent-typing-dots i:nth-child(3) {
  animation-delay: 240ms;
}

.bot-message.system-message {
  align-self: center;
  max-width: 92%;
  border: 0;
  background: transparent;
  color: #746d61;
  font-size: 0.78rem;
  text-align: center;
  box-shadow: none;
}

.chatbot-suggestions {
  flex-wrap: wrap;
  gap: 7px;
  padding: 11px 16px 12px;
  overflow: visible;
  border-top: 1px solid rgba(36, 32, 27, 0.08);
  background: #faf7ef;
}

.chatbot-suggestion {
  min-height: 34px;
  padding: 6px 10px;
  border-color: rgba(36, 32, 27, 0.14);
  border-radius: 10px;
  background: var(--white);
  color: #423b32;
  font-size: 0.7rem;
  letter-spacing: 0.005em;
  box-shadow: 0 2px 8px rgba(36, 32, 27, 0.04);
  transition:
    transform 150ms ease,
    border-color 150ms ease,
    background-color 150ms ease;
}

.chatbot-suggestion:hover {
  transform: translateY(-1px);
  border-color: var(--gold-deep);
  background: #f7edc9;
}

.chatbot-form {
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 9px;
  padding: 13px 14px 14px;
  border-top: 1px solid rgba(36, 32, 27, 0.1);
  background: var(--white);
}

.chatbot-form input {
  min-height: 46px;
  padding: 10px 13px;
  border: 1px solid rgba(36, 32, 27, 0.18);
  border-radius: 11px;
  background: #fcfbf7;
  color: var(--ink);
  font-size: 0.86rem;
  outline: none;
  transition:
    border-color 160ms ease,
    box-shadow 160ms ease,
    background-color 160ms ease;
}

.chatbot-form input::placeholder {
  color: #898177;
}

.chatbot-form input:focus {
  border-color: var(--gold-deep);
  background: var(--white);
  box-shadow: 0 0 0 3px rgba(215, 182, 33, 0.16);
}

.landing-page .chatbot-form input:focus-visible,
.chatbot-form input:focus-visible {
  outline: none;
  outline-offset: 0;
}

.chatbot-form .chatbot-send {
  min-width: 84px;
  min-height: 46px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 0 13px;
  border-radius: 11px;
  background: var(--black);
  color: var(--gold);
  transition:
    transform 150ms ease,
    background-color 150ms ease;
}

.chatbot-form .chatbot-send:hover {
  transform: translateY(-1px);
  background: #201d19;
}

.chatbot-send svg {
  width: 16px;
  height: 16px;
  stroke-width: 2.3;
}

.chatbot-send.is-sending svg {
  animation: chatbot-send-pulse 800ms ease-in-out infinite alternate;
}

@keyframes chatbot-panel-enter {
  from {
    opacity: 0;
    transform: translateY(14px) scale(0.975);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

@keyframes chatbot-message-enter {
  from {
    opacity: 0;
    transform: translateY(5px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes chatbot-send-pulse {
  to {
    transform: translateY(-2px);
  }
}

@keyframes chatbot-typing-bounce {
  0%,
  60%,
  100% {
    transform: translateY(0);
    opacity: 0.45;
  }
  30% {
    transform: translateY(-3px);
    opacity: 1;
  }
}

@media (max-width: 700px) {
  .chatbot-widget {
    right: 8px;
    bottom: calc(8px + env(safe-area-inset-bottom));
  }

  .chatbot-toggle {
    width: 50px;
    min-width: 50px;
    min-height: 50px;
    justify-content: center;
    padding: 0;
  }

  .chatbot-toggle::before {
    display: none;
    content: none;
  }

  .chatbot-toggle svg {
    display: block;
    width: 20px;
    height: 20px;
  }

  .chatbot-panel,
  .landing-page .chatbot-panel {
    width: min(400px, calc(100vw - 16px));
    height: min(620px, calc(100dvh - 16px));
    max-height: calc(100dvh - 16px);
    border-radius: 18px;
  }

  .chatbot-header {
    min-height: 76px;
    padding: 12px;
  }

  .chatbot-messages {
    height: auto;
    padding: 17px 14px;
  }

  .chatbot-suggestions {
    padding-inline: 12px;
  }

  .chatbot-form {
    padding: 11px;
  }

  .chatbot-form .chatbot-send {
    min-width: 48px;
    padding-inline: 13px;
  }

  .chatbot-send [data-chatbot-send-label] {
    position: absolute;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
    white-space: nowrap;
  }
}

@media (prefers-reduced-motion: reduce) {
  .chatbot-panel:not([hidden]),
  .message,
  .chatbot-send.is-sending svg,
  .live-agent-typing-dots i {
    animation: none;
  }
}
/* Visitor-owned reseller inquiry shared during an active live conversation. */
.chatbot-inquiry-prompt {
  position: sticky;
  top: 0;
  z-index: 3;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  margin: 12px 12px 0;
  padding: 13px 14px;
  border: 1px solid rgba(28, 25, 22, 0.14);
  border-radius: 14px;
  background: #fffdf7;
  box-shadow: 0 10px 28px rgba(36, 32, 27, 0.12);
}

.chatbot-inquiry-prompt[hidden],
.chatbot-inquiry-modal[hidden] {
  display: none;
}

.chatbot-inquiry-prompt > div {
  min-width: 0;
  display: grid;
  gap: 2px;
}

.chatbot-inquiry-prompt span {
  color: #9b7600;
  font-size: 0.64rem;
  font-weight: 900;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.chatbot-inquiry-prompt strong {
  color: #171512;
  font-size: 0.82rem;
  line-height: 1.3;
}

.chatbot-inquiry-prompt p {
  margin: 0;
  color: #756f66;
  font-size: 0.68rem;
  line-height: 1.35;
}

.chatbot-inquiry-prompt button {
  min-width: 92px;
  min-height: 44px;
  padding: 0 12px;
  border: 1px solid #171512;
  border-radius: 9px;
  background: #171512;
  color: #f3cf21;
  font-weight: 850;
  cursor: pointer;
}

.chatbot-inquiry-modal {
  position: absolute;
  inset: 0;
  z-index: 20;
  display: grid;
  align-items: end;
  padding: 12px;
  background: rgba(13, 12, 11, 0.58);
}

.chatbot-inquiry-backdrop {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  border: 0;
  background: transparent;
  cursor: default;
}

.chatbot-inquiry-dialog {
  position: relative;
  z-index: 1;
  width: 100%;
  max-height: calc(100% - 12px);
  padding: 18px;
  overflow-y: auto;
  border: 1px solid rgba(28, 25, 22, 0.14);
  border-radius: 16px;
  background: #fffdf7;
  box-shadow: 0 18px 52px rgba(13, 12, 11, 0.32);
}

.chatbot-inquiry-heading {
  display: grid;
  gap: 4px;
  margin-bottom: 14px;
}

.chatbot-inquiry-heading > span {
  color: #9b7600;
  font-size: 0.68rem;
  font-weight: 900;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.chatbot-inquiry-heading strong {
  color: #171512;
  font-size: 1rem;
}

.chatbot-inquiry-heading p,
.chatbot-inquiry-status {
  margin: 0;
  color: #756f66;
  font-size: 0.76rem;
  line-height: 1.45;
}

.chatbot-inquiry-dialog form,
.chatbot-inquiry-dialog label {
  display: grid;
  gap: 6px;
}

.chatbot-inquiry-dialog form {
  gap: 11px;
}

.chatbot-inquiry-dialog label {
  color: #302c27;
  font-size: 0.73rem;
  font-weight: 800;
}

.chatbot-inquiry-dialog label > span {
  color: #817a70;
  font-weight: 650;
}

.chatbot-inquiry-dialog input:not([type="checkbox"]),
.chatbot-inquiry-dialog textarea {
  width: 100%;
  min-height: 40px;
  padding: 9px 10px;
  border: 1px solid #d8d1c4;
  border-radius: 9px;
  background: #fff;
  color: #171512;
  font: inherit;
  resize: vertical;
}

.chatbot-inquiry-dialog input:focus,
.chatbot-inquiry-dialog textarea:focus {
  outline: 2px solid rgba(215, 182, 33, 0.28);
  border-color: #b79200;
}

.chatbot-inquiry-pair {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.chatbot-inquiry-consent {
  grid-template-columns: auto 1fr;
  align-items: start;
  padding: 10px;
  border-left: 3px solid #d7b621;
  background: #faf5df;
}

.chatbot-inquiry-consent input {
  width: 17px;
  height: 17px;
  margin: 1px 0 0;
  accent-color: #171512;
}

.chatbot-inquiry-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.chatbot-inquiry-actions button {
  min-height: 38px;
  padding: 0 12px;
  border: 1px solid #d8d1c4;
  border-radius: 9px;
  font-weight: 850;
  cursor: pointer;
}

.chatbot-inquiry-later {
  background: #fff;
  color: #302c27;
}

.chatbot-inquiry-submit {
  border-color: #171512 !important;
  background: #171512;
  color: #f3cf21;
}

.chatbot-inquiry-submit:disabled {
  opacity: 0.58;
  cursor: wait;
}

@media (max-width: 520px) {
  .chatbot-inquiry-prompt {
    grid-template-columns: minmax(0, 1fr) 84px;
    margin: 10px 10px 0;
    padding: 12px;
  }

  .chatbot-inquiry-prompt p {
    display: none;
  }

  .chatbot-inquiry-prompt button {
    min-width: 84px;
    padding-inline: 9px;
  }

  .chatbot-inquiry-modal {
    padding: 8px;
  }

  .chatbot-inquiry-dialog {
    max-height: calc(100% - 8px);
    padding: 15px 14px;
  }

  .chatbot-inquiry-pair {
    grid-template-columns: 1fr;
  }
}